Welcome to the Hague Convention on Intercountry Adoptions Complaint Registry Help
The following are a list of topics to help you navigate through the Hague Complaint Registry:
What is the Hague Complaint Registry?
The Hague Complaint Registry is a service provided by the U.S. Department of State to facilitate submission of complaints about U.S. accredited adoption service providers (ASP) and/or the foreign or domestic providers that ASPs are responsible for supervising. Complaints submitted through the Registry will be forwarded to the appropriate Accrediting Entity for action.
To submit a complaint, click and fill out the complaint fields as they pertain to your case, carefully review your information and click "Confirm and Submit" when finished.
For more information on the fields found on the complaint form, click here.
You may contact the U.S. Department of State, Office of Children's Issues, Adoption Oversight Division by email to AdoptionOversight@state.gov with questions or if you experience any difficulties with the Registry.
To Submit a Complaint you must perform the following actions:
Click on the Complaint form Link to Open Step 1 of the Complaint Form
Enter Your Complaint Category from Step 1
Enter Your Contact Information in Step 2 and Described the Complaint in Step 3. (The fields with the asterisk, *, beside them are required fields)
Click the Confirm button
The system will generate a Confirmation Number. Please keep this number to reference this complaint in the future.
Review the complaint and click the Confirm and Submit button at the bottom of the form.
Your Complaint has been submitted for Review
What is the Purpose of the Confirmation Number?
The Confirmation Number is generated once you have submitted a valid complaint. It is used as a reference point for any future questions you may have regarding the status of your complaint. Therefore, it is recommended that you keep this number for your records.
Who Can I Contact for More Information?
Click for: OFFICE OF CHILDREN'S ISSUES
You may contact the U.S. Department of State, Office of Children's Issues, Adoption Oversight Division email to AdoptionOversight@state.gov with questions or if you experience any difficulties with the Registry.
What is the Purpose of the Privacy Act?
The provisions of the Privacy Act are designed to protect the privacy rights of Americans. As a general rule, officers may not reveal information regarding an individual American's location, welfare, intentions, or problems to anyone, including family members and Congressional representatives, without the express written consent of that individual. This consent is called a Privacy Act Waiver. Under certain limited conditions, such as incapacity of the American, limited information can be released to family members without a Privacy Act Waiver.